Privacy Policy

This Privacy Policy applies to information collected through:

• https://www.simcoex.com
• SimcoeX applications and services
• Forms and communications submitted through our services
• Customer and business support interactions
• AI-assisted features and business applications
• Communications integrations, including WhatsApp Business where enabled
• Other services that expressly link to this Privacy Policy

This Privacy Policy does not necessarily apply to third-party websites, applications, platforms, or services that we do not control. Those services have their own privacy policies.

Depending on how you interact with SimcoeX, we may collect information such as:

Information you provide

• Name
• Business or organization name
• Email address
• Telephone or mobile number
• Account and authentication information
• Information submitted through forms
• Support requests and communications
• Information you voluntarily provide when using our services

Business and transaction information

Where applicable, we may process information necessary to provide business applications, financial systems, workflow systems, reporting, analytics, or other services requested by an organization.

Technical information

We may automatically receive limited technical information such as:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information
• Pages or services accessed
• Date and time of access
• Diagnostic, security, and log information

Communications information

If you communicate with us through supported communication channels, we may process the content and metadata necessary to provide, secure, support, and improve the requested service.

Where SimcoeX uses WhatsApp Business or the WhatsApp Cloud API, messages and related information may be processed to:

• Receive and respond to messages
• Authenticate and secure communications
• Provide requested business assistance
• Maintain conversation records where required for service operation
• Provide customer or executive assistance
• Troubleshoot and improve the service
• Maintain security and audit records

WhatsApp is operated by Meta Platforms, Inc. and its affiliates. WhatsApp and Meta may independently process information in accordance with their own terms and privacy policies.

SimcoeX does not control Meta's independent processing of information.

We may use information to:

• Provide and operate our services
• Create and manage accounts
• Respond to inquiries and requests
• Provide customer and technical support
• Process business communications
• Provide requested AI-assisted functionality
• Improve applications, workflows, and services
• Maintain security and prevent fraud or abuse
• Monitor system performance
• Maintain audit and operational records
• Comply with applicable laws and legal obligations
• Establish, exercise, or defend legal rights
• Communicate important service information

We do not sell personal information as a business practice.

Some SimcoeX services may use artificial intelligence or automated processing to assist with:

• Information retrieval
• Business analysis
• Workflow assistance
• Customer or employee support
• Document or data processing
• Recommendations or summaries
• Conversational assistance

AI-generated information may contain errors and should be reviewed where appropriate.

Where AI services process information on behalf of a business customer, the applicable customer agreement and service configuration may also govern the processing.

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing requested services
• Maintaining business and operational records
• Security and fraud prevention
• Meeting contractual obligations
• Complying with legal, regulatory, accounting, or reporting requirements
• Resolving disputes

Retention periods may vary depending on the type of information and the service involved.

We may share information where reasonably necessary with:

• Service providers that help us operate our business
• Hosting, infrastructure, security, analytics, and technology providers
• Communication providers
• AI and software service providers used to deliver requested functionality
• Professional advisers
• Government authorities or law enforcement where legally required
• Parties involved in a business transaction, such as a merger, acquisition, restructuring, or sale of assets

Service providers may process information only as necessary to provide services to us or as otherwise permitted by applicable agreements and law.

Depending on the services and technology providers used, information may be processed or stored in Canada, the United States, or other jurisdictions.

Where information is transferred across borders, we take reasonable steps appropriate to the circumstances to protect it and comply with applicable privacy requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, disclosure, alteration, or destruction.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also protect your account credentials and avoid sending sensitive information through unsecured communication channels unless specifically requested through an appropriate secure process.

Our website or services may use cookies, local storage, analytics technologies, or similar technologies to:

• Operate the website
• Remember preferences
• Understand usage
• Improve performance
• Maintain security

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Our services may contain links to or integrate with third-party services.

Third-party services may include communication, authentication, analytics, hosting, payment, AI, or other technology providers.

Third-party services are governed by their own terms and privacy policies. We are not responsible for the privacy practices of third parties that we do not control.

Depending on your location and applicable law, you may have rights relating to your personal information, which may include:

• Requesting access to personal information
• Requesting correction of inaccurate information
• Requesting deletion where legally permitted
• Requesting information about how personal information is used
• Objecting to or restricting certain processing
• Withdrawing consent where processing is based on consent
• Requesting portability of certain information

Some rights are subject to legal or contractual limitations.

To exercise a privacy request, contact us using the contact information below.

We may need to verify your identity before fulfilling certain requests.

For individuals in Canada, we handle personal information in accordance with applicable Canadian privacy laws, as applicable to our activities.

Where applicable, privacy requests may be directed to our designated privacy contact.

Our services are not intended to knowingly collect personal information from children in circumstances where collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

Where SimcoeX processes personal information on behalf of a business, government entity, financial institution, or other organization, that organization may determine the purposes and means of processing.

In those circumstances, the organization's privacy policy, contractual terms, and applicable data-processing arrangements may also apply.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make material changes, we may update the "Last Updated" date and provide additional notice where required.

For privacy questions, requests, or concerns, contact:

Simcoe Finance and Technology Inc.

Website

https://www.simcoex.com

Email

simcoefintech@gmail.com

Please include "Privacy Request" in the subject line where appropriate.

By using our website or services where permitted by applicable law, you acknowledge that you have read this Privacy Policy.

Where applicable law requires consent for specific processing activities, we will obtain consent in the manner required by law.